At Flowers Swiss Cottage, delivering exceptional quality and customer satisfaction is at the heart of everything we do. We are proud to be a trusted local florist, serving homes and businesses in and around the Swiss Cottage area. Your trust matters to us, and that’s why we stand behind every bouquet we deliver with our renowned Fresh Flowers Guarantee.
We take great care in preparing and packaging your flower arrangements, but if your order arrives damaged or in less-than-perfect condition, rest assured that we will make it right. If you notice any damage or issues with the flowers or packaging upon delivery, please contact us promptly on the same day of receipt. To help us investigate and resolve your concern, we may ask for a clear photo of the damaged flowers or packaging. We strive to resolve such issues quickly and deliver a satisfactory outcome for all our customers in Swiss Cottage.
Our flowers are sourced daily and arranged with expertise, guaranteeing they arrive as fresh as possible. We aim to ensure all our bouquets maintain their beauty for at least 5 days from the date of delivery, under normal indoor conditions. However, flower longevity may vary depending on care, type, and environment. If you believe the flowers have not maintained their freshness within this window, please let us know so we can investigate and offer support.
If you report an issue with your flowers within the first 48 hours of delivery, we offer a choice of either a prompt replacement of the bouquet or a refund to the original payment method. Your happiness is our priority, and we are committed to finding a solution that suits you best. In some cases, we may request the original bouquet is returned to us to help with quality control and improvements.
We want every experience with Flowers Swiss Cottage to be exceptional. If you encounter any issue—whether with product, delivery, or service—please contact our customer care team directly. Provide your order details and a description of the issue, and we will respond promptly to address your concerns. Our local florists and support staff take all complaints seriously and aim to resolve them within two working days whenever possible.
As a leading florist in Swiss Cottage, we value our community and the trust placed in us by households and businesses nearby. Our returns, refunds, and complaints policy is designed to guarantee outstanding service and lasting customer relationships. Please reach out with confidence if you ever have questions, concerns, or suggestions for improvement—we are here to help and make your flower experience wonderful every time.
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