Welcome to Flowers Swiss Cottage. These Terms & Conditions govern your access to and use of our online flower delivery service available in Swiss Cottage and surrounding areas. By placing an order through our website, you agree to be bound by these Terms & Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, please refrain from using our online services.
To use Flowers Swiss Cottage's online flower delivery service, customers must be at least 18 years of age and capable of entering binding contracts. Our services are intended for personal use within Swiss Cottage and surrounding areas; we reserve the right to reject orders outside our delivery zone.
Product Selection: Customers may browse our website to select flowers, bouquets, and arrangements listed online. Each product description provides images and details as accurately as possible. Please note that actual products may vary slightly in appearance due to seasonal variations or availability of certain blooms.
Placing an Order: To place an order, add the desired items to your online basket and proceed to checkout. During checkout, you must provide accurate delivery details, the recipient's name, address, contact information, and any delivery instructions. It is essential that all information provided is correct; we cannot be held responsible for failed deliveries due to incomplete or incorrect information.
Order Confirmation: Once your order has been submitted and payment has been processed, you will receive an email confirmation outlining your order details. This confirmation signifies our acceptance of your order. If we are unable to fulfill your order or require further details, we will contact you promptly to resolve the issue or offer alternatives.
Amendments: To amend an order prior to dispatch, please contact us as soon as possible. While we aim to accommodate changes, amendments are subject to our discretion and the order’s preparation status.
We accept payment by most major credit and debit cards through our secure online payment platform. All payments must be received in full prior to the dispatch or delivery of your order. Payments are processed at the time of ordering. Once payment has been received, you will receive a payment confirmation as part of your order confirmation email.
Pricing: All prices displayed on our website are inclusive of VAT, where applicable, and are listed in pounds sterling (GBP). The total cost of your order, including any applicable delivery charges, will be shown at checkout prior to final payment. We reserve the right to change prices at any time without notice, though once an order has been placed and confirmed, that price will be honoured for that order.
Secure Payments: Flowers Swiss Cottage is committed to ensuring that your payment information is protected. We use secure payment gateways and do not store your card details on our servers. Please refer to our Privacy Policy for further information on data handling.
We offer flower delivery services throughout Swiss Cottage and surrounding areas. Delivery times and fees are displayed on our website and shown during checkout. Next-day delivery and same-day delivery are subject to availability. We always endeavour to meet requested delivery dates and times but do not guarantee delivery times due to circumstances beyond our control (such as weather, traffic, or force majeure).
Delivery Address: It is the customer’s responsibility to provide the correct delivery address and recipient details. If no one is available to accept the delivery, we may attempt to leave flowers with a neighbour or in a safe place, or leave a card with details for the recipient to arrange redelivery. In the event of failed delivery due to incorrect contact details provided by you, additional charges may apply for re-delivery.
Under UK consumer law, customers retain cancellation rights for most online purchases. Given the perishable nature of flowers, however, these rights are subject to certain limitations. Please review our cancellation and refund policy below:
Order Cancellations: You may cancel your order and receive a full refund provided that cancellation is requested at least 24 hours before the scheduled delivery date. Cancellation requests made within 24 hours of delivery cannot be guaranteed and may result in part or no refund due to order preparation and procurement of fresh flowers.
How to Cancel: To cancel an order, please contact us via the methods listed on our website as soon as possible. Cancellations will be confirmed by our customer service team. Late cancellation requests may incur costs withheld from your refund to cover any loss incurred.
Refunds: Where refunds are applicable, the refunded amount will be processed using the original payment method within 5-7 business days. We reserve the right to deduct reasonable costs for products already prepared or dispatched at the time of cancellation.
Non-Delivery/Incorrect Products: If your flowers do not arrive, arrive damaged, or the wrong flowers are delivered, please notify us within 24 hours of receipt, including photographic evidence where possible. Following investigation, we may offer a replacement, refund, or alternative solution at our discretion. In the event of non-delivery on the scheduled day due to Flowers Swiss Cottage error, a full refund will be given.
Exclusions: Refunds will not be issued for circumstances outside our control, such as incomplete or incorrect delivery addresses, the recipient being unavailable, or delay due to extreme weather or other unforeseen circumstances. Perishable items such as flowers are generally exempt from the right to cancel once delivered unless faulty or not as described.
Our flower arrangements are subject to availability. While we strive to replicate chosen bouquets as displayed, variations may occur due to seasonal availability or local stock. If specific blooms or packaging are unavailable, we reserve the right to substitute items with those of equal or greater value and similar style, while ensuring the overall theme and appearance are maintained.
By placing an order with Flowers Swiss Cottage, you confirm that:
Flowers Swiss Cottage endeavours to provide high-quality online flower delivery services throughout Swiss Cottage and its surrounding districts. However, our liability to you under these Terms & Conditions is limited as follows:
All content, images, logos, and designs on the Flowers Swiss Cottage website are the sole property of Flowers Swiss Cottage or its licensors. Such materials are protected by applicable copyright and trademark laws, and may not be copied, reproduced, distributed, or used without written permission.
We are committed to protecting your personal information. All customer data collected through the online order process is processed in compliance with the UK Data Protection Act and GDPR. For more information on how we collect, use, and store your information, please refer to our Privacy Policy, accessible via our website.
Flowers Swiss Cottage reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted to our website and will apply to orders placed after the revised Terms are made available. It is the customer’s responsibility to review these Terms & Conditions prior to each order.
These Terms & Conditions and any dispute arising from them or your use of our service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
If any part of these Terms & Conditions is deemed invalid or unenforceable, such provision shall be severed from the remainder of these terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
If you have any questions regarding these Terms & Conditions, your orders, or require assistance, please refer to our contact details on the website. We strive to respond to all customer queries and complaints in a timely and constructive manner.
These Terms & Conditions apply to all online flower delivery customers located within Swiss Cottage and neighbouring districts. We take pride in serving our local community and are committed to providing a trustworthy, quality-driven service for all your floral occasions.
Thank you for choosing Flowers Swiss Cottage for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 7 Finchley Rd, London, NW3 6JS.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Swiss Cottage, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Swiss Cottage.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
